Front Office Operations and Management.pdf

Front Office Operations and Management false
By:Ahmed Ismail
Published on 2002 by Taylor & Francis US


If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a “real world” understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

This Book was ranked at 16 by Google Books for keyword Office Management.

Book ID of Front Office Operations and Management's Books is 1d7VM0OYgxYC, Book which was written byAhmed Ismailhave ETAG "pIRjNbpSt9o"

Book which was published by Taylor & Francis US since 2002 have ISBNs, ISBN 13 Code is 9780766823433 and ISBN 10 Code is 0766823431

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Book which have "355 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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